Delivery & Shipping

FREIGHT CHARGES

 

Online orders: (*)

  • Order value under $175.00 ex gst, freight cost is $11.00 plus gst

  • Order value over $175.00 ex gst, freight cost is FREE

Normal freight is between 5 - 7 business days. (Metro Melbourne & Sydney usually quicker). 

 

CHILLED GOODS SHIPMENT

Some special items in our range may potentially be harmed by excessively high temperatures during shipment (for instance, some probiotics, some food items such as chocolate or other temp sensitive items). If you wish to have these items shipped in a cooler box, these will be charged an extra cost.  Additional freight charges may apply.

We strongly recommend the use of cooler boxes to maintain the quality and freshness of these sensitive products whenever the temperature is expected to exceed approx. 30C, but the choice is yours. We will not credit or accept return of any temperature-sensitive goods where a customer has not selected a cooler box and claims the goods have been heat damaged and they were dispatched contrary to our temperature guidelines. 

Please note that some temperature-sensitive items will not be dispatched on Fridays when delivery is not expected until the following week.

ALL CUSTOMERS 

Delivery may occur between 8:15am – 6:00pm, your local time (except during peak periods where couriers may deliver outside these hours). All couriers require a signature at the time of delivery (unless instructed otherwise – please see below). If no one is home your delivery will be taken to a local post office or nearest collection point. 

DELIVERY SERVICE

All orders are dispatched by contract courier companies, including Australia Post for smaller parcels. We use the best available couriers but cannot guarantee short delivery times so please ensure you allow an extra half-day whenever possible. Delivery delays may be experienced due to high volume of customer pre-orders, especially at peak times such as the beginning of the month, Christmas, after public holidays or due to unforeseen courier demands.

PLEASE NOTE:

Big Wellbeing Co. uses Oborne Health Supplies as our supplier. They ship directly to you & are committed to waste reduction and eco-friendly practices. They use recycled boxes and air pockets made from 95% pre-consumer recycled material which can be recycled with other plastic bags at many retail and grocery stores.  The foam ‘bubbles’ are a completely biodegradable wheat and potato starch mixture that is a natural, Australian grown, renewable resource. They have insulated warehouses and have invested in solar energy.